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New Connection Application

Here you’ll find information regarding a new connection and frequently asked questions.

Access Self Service Portal

Application for service (water and wastewater) connection or and opening of Silulumanzi account can be made by visiting our Customer Services Office. Each applicant will need to fill in a New Connection Application Form  and sign a Service Agreement with Silulumanzi.

 

What documents do I need if I am a new owner?

  • Copy of Identity Document or Passport

  • Deed of sale

  • Offer to purchase

  • Company documents

  • VAT registration number

  • Owner to come and sign an agreement

  • Proxy if owner cannot come to Silulumanzi

  • Must be authorized to sign Service Agreement.

I am building what would I need?

An investigation will be lodged before the meter can be installed. Documents needed before investigation and payment:

  • Copy of Identity Document or Passport or Company Documents

  • Deed of sale or Offer to purchase

  • Proxy if owner cannot come to sign agreement.

  • Come and sign an agreement

  • SG Map/ Stand Map

  • Owner must apply in their name for an account and water meter.

Pay the applicable meter cost and deposit after investigation has been completed.

When will there be water at my property?


Seven (7) working days after all the necessary documentations have been submitted, Service Agreement signed, investigation completed and the necessary fees have been paid.

What if I need a bulk meter, how long would that take?

Fourteen (14) working days after all the necessary documentations have been submitted, Service Agreement signed, investigation completed and the necessary fees have been paid.